Returns & Exchanges
At Velour Garments, we want you to be completely satisfied with your high-quality basics. If your order doesn't meet your expectations, we offer a 14-day return window from the date of delivery for all unworn and unwashed items.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare the Package
Place the items in their original packaging with all tags attached to ensure the product remains protected during transit.
Ship the Items
Affix the provided prepaid shipping label to your parcel and drop it off at any authorized courier location.
Receive Your Refund
Once our warehouse team inspects the returned goods, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing